Rubbish Removal Balham Privacy Policy

This Privacy Policy explains how Rubbish Removal Balham collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals who live in, own property in, or use our rubbish removal and related services in Balham and the surrounding area, regardless of how they contact us or use our services.

Who We Are

Rubbish Removal Balham is a rubbish and waste removal service provider operating in Balham and the nearby area. In relation to the personal data we collect, we act as a data controller, which means we decide how and why your personal information is processed.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you make an enquiry, request a quote, book a service, or otherwise interact with us:

Identification and contact details, such as your name, address, email address, telephone number, and any other contact details you provide to us.

Service details, such as property access information, preferred dates and times for collections, descriptions of the waste to be removed, and any instructions you choose to give us.

Payment and billing information, such as billing address and details necessary to process payments, refunds, and invoices. Card details are processed via secure payment processors and are not stored in full by us.

Communication records, such as emails, phone call notes, text messages, and any other communications you have with us, including complaints, feedback and enquiries.

Technical and usage data, where applicable, such as information about how you interact with our website or online booking tools, including device information, approximate location data and basic analytics data.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, messaging service, or when you speak with our staff in person on site. We may also collect data automatically through your use of our website, such as cookies and usage analytics, where these are strictly necessary for the operation and security of the site or where you have consented to non-essential cookies.

Lawful Basis For Processing

We only process your personal data where we have a valid lawful basis under the UK General Data Protection Regulation and related data protection laws. The primary lawful bases we rely on are:

Contract: We process your data where it is necessary to enter into or perform a contract with you, such as to provide a quotation, confirm a booking, collect payment, and perform the agreed rubbish removal services.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, preventing fraud, ensuring site and network security, and handling routine business communications.

Legal obligation: In some cases, we process your personal data to comply with legal and regulatory obligations, such as tax, accounting, and waste disposal record requirements, or to respond to requests from public authorities where we are legally required to do so.

Consent: Where required by law, for example for certain types of direct marketing or non-essential cookies, we will rely on your consent. When we rely on consent, you may withdraw it at any time by contacting us using the details provided in this policy or using any opt-out facility we provide.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including handling enquiries, preparing quotes, scheduling and carrying out rubbish removal, managing bookings, and providing customer support.

To process payments and refunds, including issuing invoices and receipts, handling disputes, and keeping appropriate financial records.

To communicate with you, such as confirming bookings, notifying you of changes or delays, responding to queries and complaints, and sending service-related messages.

To manage our business, including improving our services, training staff, conducting basic analytics on service usage, and maintaining accurate internal records.

To comply with legal and regulatory requirements, including maintaining records of waste removal activities where required by law and cooperating with law enforcement and regulatory authorities where necessary.

To send you marketing communications about our services where you have given your consent or where we are otherwise permitted to do so by law. You can opt out of marketing communications at any time.

Data Sharing And Processors

We may share your personal data with third parties where this is necessary for the operation of our business and the provision of our services. These third parties act as data processors and are required to handle your data in accordance with data protection law and our instructions.

Categories of processors and third parties may include:

Payment service providers who process payments securely on our behalf.

IT and hosting providers who supply and maintain our website, email, data storage, and business systems.

Communication service providers used for emails, messaging, and phone services.

Professional advisers such as accountants or legal advisers where necessary for our legitimate business interests and legal obligations.

Where we are required by law, we may also share your personal data with public authorities, regulators, law enforcement agencies or courts.

We do not sell your personal data to third parties.

International Transfers

Some of our service providers may store or access personal data from outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of data protection or implementing standard contractual clauses approved by relevant authorities, to ensure that your personal data remains protected.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In general, we may retain customer records, including contact details, service history and invoices, for up to seven years after the last interaction with you, in line with tax and accounting rules, and to enable us to respond to any queries or disputes.

Where we hold data based on your consent for marketing purposes, we will keep it until you withdraw your consent or until we determine it is no longer necessary for that purpose, whichever occurs first.

When personal data is no longer required, we will delete it or anonymise it so that it no longer identifies you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems and storage, and regularly reviewing our security practices.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Rubbish Removal Balham customers and service users in Balham and the surrounding area, subject to certain legal limitations and exemptions. Your rights include:

Right of access: You have the right to request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You have the right to have inaccurate or incomplete personal data corrected.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This is sometimes called the right to be forgotten.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are reviewing a request you have made to correct your data.

Right to data portability: In some cases, you have the right to receive your personal data in a commonly used, machine-readable format and to request that we transfer it to another controller where this is technically feasible.

Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing. We will stop processing your data for these purposes unless we have compelling legitimate grounds to continue or are required by law.

Rights in relation to automated decision-making: You have rights in relation to automated decision-making and profiling where this takes place. Rubbish Removal Balham does not currently carry out automated decision-making that produces legal or similarly significant effects for individuals.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond within one month, although this period may be extended in complex cases as permitted by law.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process your personal data. Any changes will take effect when the updated policy is posted or otherwise communicated to you. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.